Let?s be honest: traditional call centers have a terrible user experience.
You see something interesting on a website that you want more information about. Email takes too long, so that option is out of the question. What do you do? You search for a phone number (hidden in their contact page at the…

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A Series of Forbes Insights Profiles of Thought Leaders Changing the Business Landscape, Konrad Feldman, Co-Founder and CEO, Quantcast?
Feldman?s background was in analyzing data to detect financial fraud. But he and his co-founder, Paul Sutter, were wondering how that process would work in online…

My answer to this rhetorical question is yes – unless you are willing to rethink your Facebook strategy and spend money to sponsor your company page posts. While you do not have to spend a large sum of money, my experience has shown that Facebook organic reach is rapidly diminishing and it is almost…

A German startup that?s built a mobile location-based network for families, called Familonet, which