Today we announced the launch of TaskRouter. TaskRouter is the beating heart of a contact center, made available in the cloud as an API for developers looking to solve any kind of intelligent routing challenge. TaskRouter can dynamically assign tasks of any type to the workers that can best handle t…

Understanding URL structures is one of the few technical SEO flavors that every search professional must fully understand to be successful. Rand did an excellent Whiteboard Friday on the topic of Sub-domains vs. Sub-folders and 301s vs. rel=canonical tags (and it’s a must watch), but many busines…

Sometimes, losing a little control can be good, such as when you use cruise control to help your car get better mileage and help you avoid fatigue.
Similarly, automated personalization helps marketers increase conversions and revenue with little effort on their part, freeing time and energy for dev…

Understanding URL structures is one of the few technical SEO flavors that every search professional must fully understand to be successful. Rand did an excellent Whiteboard Friday on the topic of Sub-domains vs. Sub-folders and 301s vs. rel=canonical tags (and it’s a must watch), but many busines…

Trello, the collaborative task-management software, has topped 7 million users, with 120,000 new users joining the platform every week. Trello co-founder Michael Pryor confirmed to TechCrunch that the service has 1.7 million monthly active users, with Trello users in every country in the world (s…