Hi, I’m Kerry Bodine. I am a customer experience consultant, and I am the co-author of a book called “Outside In.” The subtitle of the book is “The Power of Putting Customers at the Center of Your Business.” That’s really what I am all about. I try and help companies to take customer knowledge, cust…

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When your website crashes you can either hear about it from your alerting software or an angry customer. That?s why a variety of hosted services exist to monitor websites.
However, for small websites you often want a simple open source project that can be set up in a couple of minutes to get the mo…

As part of our mission to help small businesses succeed, we asked YOU to tell us what your business needed most. Hundreds of small business owners shared stories about how they are owning their summer? and what their business could really use….

I’ve been absolutely in love with watching all my friends take the Ice Bucket Challenge. Why did this campaign work so well, and how can I create a viral campaign for my business that will take over the world?