30 Jul
By Neil Patel
It’s no secret that businesses need to prioritize the customer experience. Ultimately, keeping your customers happy will help your business grow and prosper.
In fact, 80% of consumers say they’re willing to spend more money to have a better customer service experience.
As a business owner, you need to recognize this and adjust your approach accordingly.
Ask yourself if your current customer service strategy is more convenient for you or more convenient for your customers. Here’s what I mean.
If the only way to contact a customer service representative at your company is via telephone during business hours on weekdays, that’s …read more
