By Neil Patel
How are you currently communicating with your customers?
If calling, emailing, or submitting a form on your website are the only means for your customers to reach you, you need to get with the times and make some changes.
Offering live chat on your website is a better way to provide customer service.
According to studies, 73% of consumers say live chat is their most preferred method of communication.
This ranked highest compared to other methods. In fact, 61% of consumers said they preferred email, 48% preferred social media and only 44% preferred phone.
Furthermore, live chat had a <a class="colorbox" href="https://www.furstperson.com/blog/8-essential-live-chat-customer-support-statistics" …read more